Returns & Cancellations



Return Policy

Customer satisfaction is our top priority. Simply put...if you're not satisfied, neither are we! If for any reason you are not completely satisfied with your purchase on, you can return your unopened product(s) to us within 30 days for a refund in the amount of the purchase price (shipping excluded). We ask only that you return merchandise in its original condition and packaging.

Return authorizations are required. Only valid if product is unopened and unused and is purchased on

  • Products cannot be returned after 30 days from the date of the invoice or if they are not in the original condition. Merchandise that fails under normal operating conditions within the product's expressed warranty period will be replaced at no charge, per our warranty policy.
  • All items purchased on clearance are final sales. No returns or exchanges will be issued for these products.

Contact Protect-A-Bed Customer Service advising us of  the reason for the return. Since your satisfaction is our primary goal, we will first try to remedy the issue. If we can't correct the problem to your satisfaction, we will provide you with a return authorization and special return shipping instructions via e-mail. Upon receipt of your return authorization, simply return the product to us in the condition it arrived in (and in the original packaging if possible) and we will gladly refund the product price and any applicable sales tax paid.

To return a product purchased on, contact:

Phone: +1 866 297 8836
1500 S Wolf Rd.
Wheeling, IL 60090


Refund Policy

Products that qualify for a refund will be refunded the amount of the original purchase price (shipping excluded). Refund processing takes up to 5 business days once any return merchandise has been received by us. Once the refund has been processed, it will post to the original payment method used in the purchase transaction.

Cancellation Policy

An order can only be cancelled by calling customer support at (866) 297-8836. Orders can only be cancelled if the order has not yet been processed. When an order is cancelled, no amount will be charged to the payment method submitted and the authorization will be voided.