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FAQ

  • Is it recommended to wash my Mattress Protector or Pillow Protector before putting it on my mattress or pillow?
  • Yes, because the fabric is starched for easy cutting during production.  Therefore, washing it will remove the starch.

     

  • Which side of the Mattress Protector should be visible when it is placed on my mattress?
  • For Premium Mattress Protector - The cotton terry toweling side should be on top and visible when it is placed on the mattress, as this is the absorbent side.

    For AllerZip® Smooth Mattress Encasement - It doesn’t matter which side should be on top, because both sides were made in 100% same material.

     

  • At what temperature should I wash my Mattress Protector and Pillow Protector?
  • For Premium Product - It can be washed at warm or hot temperature and should never be washed with bleach or bleach alternative.

    For Super Deluxe Product - It can be washed at warm temperature.

    For AllerZip Smooth Encasements - It can be washed at warm or hot temperature and should never be washed with bleach or bleach alternative. Please close the zipper leaving it about 12/18" open.

     

  • Can I dry my Mattress Protector in the dryer?
  • Yes, you can tumble dry your Mattress Protector at low to medium 65°C / 150°F to 70°C/160°F and always together with towels and other linens. DO NOT DRY YOUR MATTRESS/PILLOW PROTECTOR BY ITSELF IN THE DRYER!

     

  • Can I dry clean my Mattress Protector and Pillow Protector?
  • No, chemicals used when dry cleaning will destroy the Miracle Membrane®.

     

  • What is the Miracle Membrane®?
  • Miracle Membrane® is a revolutionary polyurethane barrier film that is waterproof and breathable.

     

  • Can I use bleach or bleach alternative when I wash my Mattress Protector or Pillow Protector?
  • No, because the bleaching process will destroy the Miracle Membrane®.

     

  • Can I hang my Mattress Protector out in the sun to dry?
  • Yes, you may hang your Mattress Protector out to dry; however, it may turn yellow if exposed to sun. But it will not affect the durability or integrity of the Mattress Protector.

     

  • Can I iron my Mattress Protector?
  • No, do not iron your Mattress protector because it could damage the Miracle Membrane®.

     

  • Can I sterilize my mattress protector?
  • Yes, it can be wet sterilized at 120°C/250°F. DO NOT USE CHEMICALS TO STERILIZE, because chemicals will destroy the Miracle Membrane®.

     

  • Does the skirt need to go directly under the mattress?
  • No, as long as the four corners of the mattress protector are secure.

     

  • Are the sides of the mattress protector covered under warranty?
  • No, the warranty only covers the sleeping surface of the mattress.

     

  • Will the mattress protector protect me against dust mites?
  • Yes, the mattress protector will protect you against dust mites, because the Miracle Membrane® does not allow the dust mite feces to penetrate, as the size of the feces particle is larger than the pore of the Miracle Membrane®.

     

  • Does the MATTRESS PROTECTOR prevent bed bugs?
  • No, the Mattress Protector doesn’t prevent bed bugs.

     

  • Does the MATTRESS ENCASEMENT prevent bed bugs?
  • Yes, our Mattress Encasement is patented BugLock® (US Patent 7,552,489) with three-sided zipper and AllerZip® seal gives you total protection against dust mites, allergens and bed bugs.

     

  • Will the Mattress Protector protects my mattress from stains?
  • Yes, the Miracle Membrane® is designed not to let liquid penetrate through the Mattress Protector, therefore, it will protect your mattress from getting stained.

     

  • My cat urinated on my bed, no liquid or stains got through my Mattress Protector. However, there is a strong smell of urine, why?
  • The Mattress Protector is designed to be impermeable to liquids but permeable to gasses and vapors. Therefore, if the smell of the urine gets into the mattress, it might penetrate the barrier and permeate the mattress. Just use a readily available odor eliminator; this will solve any of your problems.

     

  • What do I do if I spill something on my Mattress Protector?
  • Machine wash using warm/hot water and tumble dry at medium temperature as quickly as possible after spillage, preferably while still fresh and wet.

     

  • My protector has brown scuff marks on the Miracle Membrane®.
  • Your temperature settings are set above the 70°C that the protector should be dried on, causing it to scorch. Or, the protector has caught on the hot air inlay of your tumble dryer. This is not covered under warranty.

     

  • My protector has bubbles or blistering appearing on the Miracle Membrane®.
  • The temperature settings on your tumble dryer are set above the normal temperature causing the Miracle Membrane® to soften and pull away from the cotton comfort layer. This is not covered by the Protect-A-Bed® warranty.

     

  • The Miracle Membrane® has changed color over time. Will this affect the integrity of the protector?
  • No, the discoloration of the Miracle Membrane® is a normal occurrence. It might be more pronounced depending on exposure to light, water and body acidity. This is considered normal wear and tear as far as our warranty is concerned.

     

  • Can I use the heating pad/blanket over the Mattress Protector?
  • Yes, it can be used over the Mattress Protector.

     

  • Does the Protect-A-Bed® warranty cover stains?
  • No, stains are not covered under the Protect-A-Bed® warranty.

     

  • How to file a claim if I need to?
  • You can call us toll free at 1-866-297-8836 during our office hours Monday through Friday from 8:30am to 5:00pm Central Time.