From Robert Spencer -
"Denis (Protect-A-Bed customer service), Thank you for your help. You guys are awesome. It is very rare to find a co. that does what it says it will do."
From Joel Miller -
"I wanted to send you guys a little note about how much we love the protect-a-bed encasements! We previously used a different large encasement company but switched because many of our orders got mixed up costing us business. When we switched to Protect-a-bed we have been taken care of greatly and never have mix-ups! The best part is that these encasements fit much better than the previous ones we were using. We're very excited about doing business with the protect-a-bed company and we highly recommend your product to anyone. Thanks."
From Elaine Murszewski -
"I had the BEST consumer experience while on the phone with Denis today. One of my King size box spring protectors started to disintegrate, after the short phone call and sending a photo of my original invoice, a new King size box spring protector is on it's way. HUGE KUDOS to Denis! He even followed up by email giving me a ship date. I haven't had such GREAT and EASY customer service in a LONG time from any company. I will refer you to all my friends! "
From Phil -
"I wanted to take a minute and thank you and Protect-A-Bed for your help in resolving our issue. We put the 2 TWIN XL AllerZip Encasements on our selves, not bad for a 70 year old retired guy. We have been using the products for many years and are at ease now that the new Memory foam mattresses are protected. Thanks again, use my name as a reference we love the product."
From Joann Rausch -
"We purchased a queen protect-a-bed last year about this time with our new mattress. Last night we had a spill. In fact, a homemade icepack exploded oozing out gobs of goo onto our sheets and seeped through to our protect-a-bed mattress cover. The puddle spread to about 1.5ft in diameter and when I pulled back the sheets and saw the puddle on the cover I was really nervous but when I pulled off the cover there was not one drip on my nearly new mattress. YOUR COVER SAVED MY INVESTMENT! Kudos!! Thanks!!"
From Stephanie Marchang -
"I must tell you that I have been very impressed with this companies professionalism and timely response in resolving my issue, and also by standing by their warranty!"
From Gloria Gohn -
"I meant to write last week when the cover came to tell you "thank you" for the speedy delivery and great customer service! We have appreciated the durability of this cover and were so pleased that your keeps its promises!"
From Merita James -
"Thank you so much for such outstanding and awesome customer service! Received my mattress pad yesterday. You and your company have exceeded my expectations. I thought it would be at least 7 to 10 days! I really appreciate the No Hassle! God bless!"
From Sandra -
"Hi Denis, I just wanted to let you know that I received the protector and wanted to thank you for your assistance. I wish there were more customer service reps like you, you have been wonderful!"
From Larry -
"You are awesome and so is your product. This one is the replacement for our master bedroom. We just purchased our 3rd protector which will go in the guest bedroom. Will recommend your company whenever I get a chance. Thanks."
From Tom Whaley, TTS, LLC -
"Thanks for backing your product and your warranty! There are many companies that say they will honor their warranties but don't, you guys are great. I will continue to buy your product in the future! You are very nice to work with."
From Annette Gopalan -
"I wish to compliment Stephanie for her polite and helpful attitude when I called regarding a defective mattress protector. The turn-around time for the replacement to arrive was outstanding.
Thank you for honoring the warranty without any hassle, and for your courteous staff."
From Nancy C Stanley -
"I am pleasantly surprised at the ease of contact and full replacement of the product. I fully expected some limited coverage reimbursement which I debated spending the time, effort, and expected frustration on to obtain. I will definitely purchase another cover for additional mattresses as needed and recommend your company's products to friends and family."
From Elizabeth Wheeler -
"I just wanted to thank you and my rep, Claire for the EXCELLENT customer service I received when my Protect-A-Bed mattress cover failed after 6 years of use. We had the 10 year warranty, so I contacted you and Claire was so nice and I have already gotten my new cover!
My husband thought it was a total waste of effort, that you would never honor the warranty, but you DID! Thanks for being a great company and to Claire also!"
From Brenda Brown -
"Thanks again for all your help and the awesome customer service – very pleasant surprise!"
From Mary Ann Wilson -
"The replacement mattress pad arrived on Friday. I'm still so amazed by the whole experience that I wanted you to know how impressed I am not only with Protect-A-Bed, but with you. In this day and age, it's unusual to find a company willing to stand behind it's product and honor a warranty without it being a major ordeal, let alone have competent, kind personnel handle the matter. I already loved the product, but I love it even more after your handling of the situation. Thank you for being so wonderful. You are an asset to the company."
From Linda Kammerer -
"Just a note to let you know how pleased I am with your mattress pad. Our dog vomited on the bed recently. I pulled off the quilt and sheets and saw that the stain had spread to the mattress pad. I was so afraid that our new mattress was stained as well, but it wasn't! Nohting got through. When I washed the mattress pad, the stain came out easily and thoroughly. I have recommended your mattress pads to friends and family. I love that your product does what it claims to do! Thank you."
From A very satisfied customer -
"Hi Shannan, I just wanted to thank you guys for the Mattress Protector that you allowed me to review for my blog "A Little of This and a Little of That". I received it the beginning of June and my night sweats are gone. I had horrible night sweats from going through Chemo last year and they were miserable. Since we put the Mattress Protector on, I don't have them anymore. Also I used to wake in the morning with terrible sinus headaches, they are gone too. This Protector is a miracle worker. So thanks again."
From Sunny Dog "Leslie", Billings MT -
"We have this on our king bed as well on the queen guest bed, also have the pillow protectors, which are very nice for quests to know they are not putting their heads directly against the pillow where countless others have done the same. wash up great and have never shrunk. the best to protect your pillows and mattress from night sweats. (not caused by the cover, only menopause) no crinkly sounds or plastic feeling under linens."
From K. Wahl, TX -
"We are currently practicing EC with our second child. Our daughter also learned to potty this way. We bought this mattress protector with our king size bed over 2 and a half years ago and it is still working! Somebody pees on or spills pee on our bed at least twice a month and never a drop has hit our mattress. I love this product! I bought a cheaper version (to put on while the protect-a-bed is being washed)about six months ago and it already has holes in the polyurethane. I highly recommend paying the extra $$ to get Protect-a-Bed!
The added bonus is that it doesn't change the feel of our mattress, or make the mattress less safe for co-sleeping. Padded mattress tops can be too soft for young babies to sleep on."
From Paige, "The Nurse Mommy" Blog -
"Our Protect-A-Bed premium mattress protector works wonderful for us. We have a toddler and a Chihuahua that sleep with us so you can only imagine the spills and spots that we deal with, but with the mattress protector our mattress has suffered no long term damage. It is water resistant so the fluids do not soak in and as an added bonus it helps with my husbands allergies."
From Amanda, "Confetti Dreams" Blog -
“I recently had the chance to try the Protect-a-Bed mattress protector and pillow cover. I cannot begin to tell you how much I love the mattress cover or pillow cover. The pillow cover helps me breath a little easier when I sleep- which I didn't know could happen. Also, I have allergies, so the mattress protector helps cut down on the sneezing and helps relieve my itchy eyes I get in the morning. Both are extremely comfortable to sleep on and I would definitely think about buying more!!”
From E.W., Arlington, VA -
"i got this product when i bought my new mattress. i have never used such a product, but i thought that i'd try it since the sales guy said it'd help protect the warranty on the mattress too. so i gave it a shot.
i've used it for 3 years now, and it's been great. it's not a "pad" but a protective covering. it is very breathable and the mattress stays coool, which is important to me. it's quiet, and fits my tall mattress nicely.
somehow, i managed to tear the backside a little bit, and so i called the number for the 10 year warranty. "Dennis" on the other end of the phone was extremely polite and helpful, and is throwing in a replacement for me tomorrow!
i'm definitely glad that i have this since i've managed to spill stuff on my bed and it's protected it great. my mattress still looks new.
the product is great, and their willingness to honor their commitment promtly and without hassle has definitely made me consider their other products in the future, and more importantly to write a positive review here to endorse their product to other people."
From Stephen Vollmer -
"I was battling those nasty little varmits for several months before I purchased this encasement. The key is capture them at the source. I tried diomatacious earth which is ok for border areas such as wall corners, bedpost,etc..but the key was the boxspring. This is where they were laying the eggs and migrating. It is important to ensure all sharp corners and screws are covered with tape or pounded down flat with hammer. Once the rails and corners are safeguarded, gently cover the boxspring and zip completely around. Carefully lay down on rails. Be sure to vaccum the whole area around the bed. Use Diomatacious earth around borders and bottom of bedpost. Its been three weeks and no sign of bugs! I can now sleep soundly. One note: The illustrations in the pamphlet show the mattress as opposed to box spring - Use this product on the boxspring."
From Marsha Ann Owens, TX -
"Works well and does not make noise when slept on. My husband and son leave greasy places on their pillowcases and then it transfers to the Temper pillows they own. Since using these on their new pillows they have remained completely clean and there is no greasy stain left on them. They let air through but keep the oil on the case itself. They wash well! I always dry in fresh air not drier."
From Timothy B. Riley, San Antonio, TX -
"I have been investing in better and better pillows for quite a few years now and I have learned that they are as important as your mattress. When a friend discovered that she had a bedbug problem she was embarassed, but hey, it happens. I have been using Protect-A-Bed covers on my pillows for over 5 years and have grown to trust them. It was important for her to have a set of pillow protectors as bugs and dust mites like to hide in pillows. The zippers on these covers are especially made to prevent the escape of begbugs (I HATE those litte guys!).
If you are spending fifty to a hundred dollars on your pillows (and a lot of people do) you might want to think about protecting them. It's not only the bugs that it protects you from, it also keeps your pillow clean and safe from dirt and grime. Well worth the cost."
From K. Dryden -
"We have owned a Protect-A-Bed Premium Mattress Protector since we purchased our new mattress when we got married, two and a half years ago. At first we were a little put off by the price, seeing as how we could have purchased another brand for at least half the price. The retailer ensured us that it was the best mattress protector on the market; and we have come to agree with him.
First of all, we didn't want a bulky mattress protector that would change the feel of the very nice mattress we had just purchased. And we didn't want something that would make us sweat, or would crinkle, or any of the other annoying characteristics generally associated with mattress protectors.
We did, however, want something that would protect our mattress, so that it would remain under warranty. We also wanted something that, in turn, would protect us.
We have found ourselves to be so pleased with the Protect-A-Bed Premium mattress protectors that we have purchased one for every bed in our house.
The top cover is a small weave cotton terry cloth fabric, which is backed by a polyurethane film, which is waterproof and breathable and acts as a protective barrier (for both you and the mattress). The sides are a stretchable cotton that fits the mattress snuggly, allowing no indication that it is there once the sheet is on the bed.
If you're looking for a mattress "pad". This product is not for you. If you're looking for "undetectable" peace of mind. This product is for you."
From Addicted To Music, New York City -
"Finally, a product that does what it's supposed to! I purchased a new mattress and wanted to protect it from the occasional accident my dog has when she's not feeling well. She recently had a urinary tract infection and had 3 accidents on my bed in 1 day!!! I was pleasantly surprised to see that not only was the urine fully absorbed but the waterproof backing of the mattress pad showed absolutely no sign of being penetrated by the urine. Tossed it in the laundry and came out like brand new! It's called a mattress pad but in reality, it's just a little thicker than a sheet and doesn't make plastic-y crinkle sounds like a vinyl sheet. Both my mattress and my dog are as good as new and I'm thankful another mattress hasn't been ruined.
THIS IS A GREAT PRODUCT AND WORTH THE INVESTMENT!"
From S. Ciftci, Portland, OR -
"We bought this product when we purchased a new mattress at the recommendation of the sales person. We used it for a couple years and didn't notice how great it was until we had a child. With a newborn in our bed we had many milk and leaking diaper accidents. The mattress protector was wonderful and kept our mattress dry. When my son moved to his own bed we decided to get one for his bed as well. It doesn't make any noise like a lot of the plastic covers do and I don't feel hot from it. It is very thin, but keeps our mattress clean and dry. I highly recommend this product."
From Eugina A. Van Bremen, New York City -
"My apartment had bedbugs, and they were a nightmare to get rid of. I bought my mattress only 2 years ago - and I spent around 3k on it, because I wanted a top-quality, super-comfortable mattress that would last for years. So the idea that I might have to toss it really upset me.
Before having the apartment (and mattresses) treated, the exterminator told us to buy mattress covers so that we could seal the mattresses up after they had been sprayed. He recommended this brand specifically.
Getting the cover on was a huge pain, but what can a person expect when trying to wrestle a queen-sized mattress into a cover? However, once the mattress was settled into the cover, the mattress covers zipped up quickly & easily. It also comes with little mini-zip ties - you use the ties to latch the zipper pull onto a loop in the cover, so that it's impossible for the cover to even become unzipped.
I've been using this cover for about 6 months now. It hasn't torn or frayed - and my mattress sits on steel beams (I don't have a box spring) - though I did make sure those beams didn't have any sharp edges to snag the cover on.
I treat the mattress carefully when I change the sheets, but overall, I sleep on the bed nightly, I don't do anything extraordinary to take care of it, and it's still working great - no bedbugs for over 6 months now!"
From Jessica Seigel -
"I just ordered two mattress encasements from your company, and I want to commend you and your employees. Because I needed to recheck some information concerning mattress dimensions, I called twice, speaking with Sherry and, I believe Mickey, who were each efficient, responsive, and very knowledgeable about your products. I do not always find this to be the case when I am dealing with businesses and organizations. When it is, I think it is nice to let the company know. Thank you."
From June Dawson -
"I recently called your company about an issue with one of your mattress covers. I had the most pleasant and best display of good customer service I have ever had. On Monday, December 12, I spoke with Dennis. He was courteous, listened to me without interrupting, answered my questions and explained in full how we could handle my problem. I faxed a copy of my purchase receipt on Tuesday, December 13 and I was shocked when my replacement pad was delivered on Thursday, December 15.
I retired from a regional telephone company and spent most of my career on the phone with Business Customers and actually trained new representatives. We were trained extensively and I know how important good customer service is. Dennis exemplified all the qualities we were trained to have. In today's world too many companies have put customer service aside. Thank you to Dennis and your company for your professionalism and qualities we should all have.
I have to add that I have probably purchased 10 protect-a-bed pads between our house and rental property. This is the first one that has failed. I will continue to recommend your product to anyone I feel has a need for them and will definitely applaud you for your customer service.
I wish Dennis and your company much success in the New Year."
From Wesley Roast, Elrich Pest Control -
"I'm a sales rep in the Wilkes-Barre Ehrlich office. I just wanted to send you a quick note to tell you about my experience with protect-a-bed's encasements.
Over the past 5 years I have sold a little over $80,000 in covers to hotels and homeowners and I truly believe in the product, and even more so now. I've even put a set on my bed at home, I've had them on there for a couple years now.
In September our area was hit with two hurricanes which caused major flooding. My home was hit pretty hard, we had 7' of water on the first floor of the home. We walked into mass destruction along with 2" of river mud throughout the entire home. All of the upholstered furniture was completely saturated with water, it took 6 men to lift the couch up. We were expecting the same thing when we got to the mattress, however we were all shocked when the mattress was as light as it always is. I cut open the allerzip cover to discover the mattress was bone dry! Not a single drop of water or mud made it's way through the cover or zipper!
Just wanted to share the experience with you. I'm attaching some pictures for you to see as well."