Mattress Protectors FAQ

  1. Is it recommended that I wash my mattress and pillow protector before I put it on my mattress?
  2. Which side should be visible when placed on my mattress?
  3. At what temperature should I wash my mattress and pillow protector?
  4. Can I dry my mattress protector in the dryer?
  5. Can I dry clean my mattress and pillow protector?
  6. What is the Miracle Membrane®?
  7. Can I use bleach when I wash my mattress protector?
  8. Can I hang my mattress protector out in the sun to dry?
  9. Can I iron my mattress protector?
  10. Can I sterilize my mattress protector?
  11. Does the skirt need to go directly under the mattress?
  12. Are the sides of the mattress protector covered under warranty?
  13. Will the mattress protector protect me against dust mites?
  14. Will the mattress protector protect my mattress from stains?
  15. My cat urinated on my bed, no liquid or stains got through my mattress protector. However, there is a strong smell of urine. Why?
  16. What do I do if I spill something on my mattress protector?
  17. My protector has brown scuff marks on the Miracle Membrane®.
  18. My protector has bubbles or blistering appearing on the Miracle Membrane®.
  19. The Miracle Membrane® has changed color over time. Will this affect the integrity of the protector?
  20. Does the Protect-A-Bed® warranty cover stains?

  1. Is it recommended that I wash my mattress and pillow protector before I put it on my mattress?
    Yes, because when produced the fabric is starched for easier cutting during production. Therefore, washing it will remove the starch. ˆ top

  2. Which side should be visible when placed on my mattress?
    The cotton terry toweling side, on top, should be visible when placed on the mattress, as this is the absorbent side.ˆ top

  3. At what temperature should I wash my mattress and pillow protector?
    Premium Product: Can be washed at warm or hot temperature and should never be washed with bleach or bleach alternative.
    Super Deluxe: Can be washed at warm temperature. ˆ top

  4. Can I dry my mattress protector in the dryer?
    Yes, you can tumble dry your mattress protector at low to medium 65° C/150° F to 70° C/160° F and always dry together with other linens. ˆ top

  5. Can I dry clean my mattress and pillow protector?
    No, chemicals used when dry cleaning will destroy the Miracle Membrane®. ˆ top

  6. What is the Miracle Membrane®?
    Miracle Membrane® is a revolutionary polyurethane barrier film that is waterproof and breathable. ˆ top

  7. Can I use bleach when I wash my mattress protector?
    No, because the bleaching process will destroy the Miracle Membrane®. ˆ top

  8. Can I hang my mattress protector out in the sun to dry?
    Yes, you may hang your mattress protector out to dry; however, it may turn yellow if exposed to sun. But, that will not affect the durability or integrity of the mattress protector.ˆ top

  9. Can I iron my mattress protector?
    No, do not iron your mattress protector because it could damage the Miracle Membrane®. ˆ top

  10. Can I sterilize my mattress protector?
    Yes, it can be wet sterilized at 120° C/250° F. Using chemicals to sterilize will destroy the Miracle Membrane®. ˆ top

  11. Does the skirt need to go directly under the mattress?
    No, as long as the four corners of the mattress protector are secure.ˆ top

  12. Are the sides of the mattress protector covered under warranty?
    No, the warranty only covers the sleeping surface of the mattress. ˆ top

  13. 13. Will the mattress protector protect me against dust mites?
    Yes, the mattress protector will protect you against dust mites because the Miracle Membrane® does not allow the dust mite feces to penetrate, as the size of the feces particle is larger than the pore of the Miracle Membrane®.ˆ top

  14. 14. Will the mattress protector protect my mattress from stains?
    Yes, the Miracle Membrane® is designed not to let liquid penetrate through the mattress protector, therefore, it will protect your mattress from getting stained. ˆ top

  15. 15. My cat urinated on my bed, no liquid or stains got through my mattress protector. However, there is a strong smell of urine. Why?
    The mattress protector is designed to be impermeable to liquids but permeable to gasses and vapors. Therefore, if the smell of the urine gets into the mattress, it might penetrate the barrier and permeate the mattress. Just use a readily available odor eliminator; this will solve any of your problems.ˆ top

  16. What do I do if I spill something on my mattress protector?
    Machine wash using warm/hot water and tumble dry at medium temperature as quickly as possible after spillage, preferably while still fresh and wet. ˆ top

  17. 17. My protector has brown scuff marks on the Miracle Membrane®.
    Your temperature settings are set above the 70°C that the protector should be dried on, causing it to scorch. Or, the protector has caught on the hot air inlay of your tumble dryer. This is not covered under warranty.ˆ top

  18. My protector has bubbles or blistering appearing on the Miracle Membrane®.
    The temperature settings on your tumble dryer are set above the normal temperature causing the Miracle Membrane® to soften and pull away from the cotton comfort layer. This is not covered by the Protect-A-Bed® warranty. ˆ top

  19. The Miracle Membrane® has changed color over time. Will this affect the integrity of the protector?
    No, the discoloration of the Miracle Membrane® is a normal occurrence. It might be more pronounced depending on exposure to light, water and body acidity. This is considered normal wear and tear as far as our warranty is concerned. ˆ top

  20. Does the Protect-A-Bed® warranty cover stains?
    No, stains are not covered under the Protect-A-Bed® warranty. ˆ top